Separate the desk from the cutover
The service desk keeps users productive. Project work gets a scope, a timeline, and a lead measured on delivery, not ticket volume.
Scoped work with an owner
Project Management
Technology projects need a plan, a calendar, and someone accountable when the cutover date moves. We run migrations, refreshes, and rollouts with a named owner and engineers who already understand your environment.
98.9 CSAT across 7,902 reviews. The same team culture that runs support runs projects.
Named owner on every projectSpecialists when the work needs themDocumentation that sticks after go-live
Why projects stall
Support queues and project work do not mix well
When the same people who answer tickets also own a migration, the project slips every time the help desk spikes. Break-fix vendors bill hours without a real plan. Internal staff often lack bandwidth for after-hours cutovers.
One owner for communication
A project manager or lead engineer owns the timeline and the status. You are not chasing tickets across a queue.
Closeout that the desk can use
Changes land in the same documentation the service desk uses, so support does not start from zero after go-live.
How we run it
Clear ownership from kickoff to closeout
Written plan before work starts
Objectives, risks, windows, and success criteria. No open-ended “we will figure it out as we go.”
Named lead and the right specialists
Networking, Microsoft, security, or infrastructure as the project needs. One owner for communication.
Documentation that sticks
Changes land in the same documentation the service desk uses, so support does not start from zero after go-live.
Related
Projects sit next to managed support
Most clients run projects on top of Starter, Security+, or Complete so the environment is already known before the first planning call.
Questions & answers
Project questions
Scope, ownership, and how projects sit next to the service desk.
What kinds of IT projects do you run?
Migrations, office moves, network refreshes, Microsoft 365 rollouts, security stack deployments, server upgrades, and multi-site cutovers. If it has a start, a finish, and risk if it slips, we treat it as a project.
Is project work included in the monthly plan?
Day-to-day support and maintenance live in the plans. Larger projects are scoped and scheduled separately so the service desk is not starved by a big cutover. Small changes often stay inside support.
Who owns the project on your side?
A project manager or lead engineer owns timeline, communication, and closeout. You get a single point of contact instead of chasing tickets across a queue.
Can you work with our internal IT person?
Yes. Co-managed projects are common. Your person keeps business context and access decisions. We supply depth, after-hours windows, and the specialties the project needs.
Get a timeline you can hold us to.
Tell us what needs to move. We will say what is a project, what is support, and what it will take.