Break-fix
Someone calls when something is already broken. You pay by the hour. There is little monitoring, little documentation, and no shared plan. Fine for one-off fixes. Weak for growth.
Flagship service
Managed IT Support
Managed IT support gives growing organizations a proactive technology partner: monitoring, maintenance, a real service desk, and documentation that does not disappear when one person is out. Predictable monthly cost. Measured response times.
98.9 CSAT across 7,902 reviews since March 2019. Contractual response target four hours; actual average first response 46.31 minutes.
98.9 CSAT46 min average first responseWritten guarantee in every agreement
Compare approaches
Break-fix, managed IT, and building it inside
Most companies land here after break-fix stops scaling, or after an internal hire cannot cover vacation, security depth, and projects at the same time.
Managed IT
Proactive partner on a predictable monthly model. Monitoring, patching, service desk, documentation, and security baseline included. Cost scales with headcount, not with chaos.
Full internal IT
Hiring in-house buys ownership and context. It also buys salary, benefits, tools, training, and the risk that one person is the entire plan for after-hours and specialty work.
Internal vs Tailored Tech
When an internal hire is right, and when depth matters more
A strong internal IT person is valuable. They know the politics, the systems, and the people. The gap shows up when that person is on vacation, when a security incident needs specialists, or when projects stack faster than one desk can clear them.
Tailored Tech is built for that gap. You can run fully managed with no internal IT, or co-managed with your person keeping ownership of priorities while we supply coverage, depth, and a named bench. Either way, documentation lives with the relationship, not in one laptop.
Keep the institutional knowledge. Add the team behind it.
- Cost shapeInternal: salary, benefits, tools, training, turnover. Managed: per-user monthly rate with a floor, scoped projects separate.
- CoverageInternal: one or two people. Managed: service desk plus specialists across networking, Microsoft, security, and projects.
- ContinuityInternal knowledge walks out when someone leaves. Managed documentation and a named team stay with the account.
What you get
The managed stack in plain language
Humans who already know your environment
Phone, email, text, Teams, or Slack. Tickets are tracked end to end. After-hours is phone on the main line.
Monitoring, patching, documentation
Servers, workstations, and network devices under management stay visible. Assets and configs live in secure documentation your whole team can rely on.
Managed detection, email protection, MFA, backup oversight
Starter includes a serious baseline. Security+ and Complete deepen MDR, awareness training, and advanced controls. Details live in the Service Catalog.
Plans
Starter, Security+, or Complete
Same service desk culture on every plan. The stack deepens as you move up. Compare every line item in the Service Catalog, then run numbers on Pricing when you are ready.
Starter
Core managed IT for teams that need a reliable service desk, monitoring, and a documented environment.
- Service desk, monitoring, documentation
- Managed endpoint detection, email protection, MFA, backup oversight
- Quarterly Technology Business Reviews
Security+
Starter plus a stronger security stack: MDR, advanced email protection, and deeper monitoring.
- Everything in Starter
- MDR depth, awareness training, dark web monitoring
- Advanced network monitoring, Teams/Slack chat
Complete
Full managed IT department: security depth, unlimited local onsite, and the widest included stack.
- Everything in Security+
- Tier 3 specialists, unlimited local onsite
- PAM, SIEM, deepest security controls
Questions & answers
Managed IT questions
What buyers ask before they switch providers.
What is managed IT support?
Managed IT support means a provider runs your day-to-day technology on a fixed monthly model: monitoring, maintenance, service desk, documentation, and planned improvements, instead of only showing up when something breaks.
How is Tailored Tech managed IT priced?
Public per-user rates and a calculator live on the Pricing page. Plans are Starter, Security+, and Complete, with a managed-user minimum and a monthly floor. Lite mailbox-only seats can be added only with a primary plan.
Is this the same as break-fix IT?
No. Break-fix is reactive and hourly. Managed IT is proactive and predictable: monitoring, patching, documentation, and a service desk that already knows your environment.
Can we keep an internal IT person?
Yes. Many clients run co-managed: your person keeps ownership of priorities and institutional knowledge, and we supply depth, after-hours coverage, and specialties.
How does managed IT compare to hiring in-house?
A full internal desk needs salary, benefits, training, tools, and coverage for vacation and turnover. Managed IT spreads specialist capacity across a named team at a predictable per-user cost, while still allowing you to keep an internal lead if you want one.
Replace chaos with a plan you can budget.
Tell us how the business runs. We will show the plan that fits, including what you can skip.