Contact Tailored Tech

Tailored Tech serves businesses in California, Colorado and Tennessee from three staffed offices. The Irvine headquarters covers Orange County and the greater Los Angeles and San Diego corridor, the Fort Collins office covers northern Colorado and the Front Range down through Denver and Boulder, and the Mt. Juliet office covers Nashville and Middle Tennessee. Remote monitoring, helpdesk and project work reach clients anywhere in the United States, and on-site work is dispatched from whichever office is closest.

Our service agreements carry a four hours response target, and our actual average first response so far this year is 46.31 minutes. Requests are prioritized by impact, so an issue that has stopped work for a whole office is triaged ahead of a single non-blocking request, and tickets reach a real engineer rather than a tiered call queue. That is also why our clients rate us at a 98.9 CSAT score across 7,902 reviews collected since March 2019. During onboarding we agree on the specific response and resolution targets for your environment, and we report against them at your regular business reviews.

Yes. Standard office hours are 8am to 5pm local time Monday through Friday at each location, and after-hours coverage for urgent issues is available as part of the agreements that include it. Because we staff offices in Pacific, Mountain and Central time zones, a late problem in one region is often normal business hours somewhere else on our bench. Scheduled work such as migrations, cutovers and firmware upgrades is deliberately run outside business hours so your team is not interrupted.

Call us at (949) 570-0203, email info@tailoredtech.net, or send the form on this page, and we will set up an introductory conversation about how your business runs and what is currently getting in the way. From there we run a technical assessment of your environment and come back with a written recommendation and pricing, with no obligation to proceed. If you move forward, onboarding follows our seven-step process, which starts with documenting and stabilizing what you already have before we change anything.

Existing clients use the service desk channels set up during onboarding: phone, email, and chat (Teams or Slack during business hours). That keeps tickets tracked correctly. The public number and form on this page are for new business and commercial questions.

No. Most day-to-day support, monitoring, security operations and project work is delivered remotely, so businesses outside our three metro areas are served routinely. Proximity matters mainly for hands-on work like network installations, office moves and hardware refreshes, which is why we tell you upfront how on-site visits will be handled for your location. If your business has multiple sites across our regions, one team coordinates all of them.

A rough employee count, the applications your business could not operate without, who handles your IT today, and any compliance obligations such as HIPAA, PCI DSS or CMMC will let us give useful answers on the first call. It also helps to know what prompted you to reach out, whether that is a security concern, a provider that has stopped responding, an upcoming move or growth that your current setup cannot absorb. You do not need documentation or a network diagram; gathering that is our job during the assessment.

We hire against our core values first and technical skill second, so we are always interested in people who are creative, tenacious and genuinely enjoy this work. Send a resume and a short note about what you like working on to info@tailoredtech.net with the role or region in the subject line. Openings can exist at any of our three offices in Irvine, Fort Collins and Mt. Juliet, and some roles are remote-friendly within those regions.