Tailored Tech is a boutique managed IT and cybersecurity provider based in Irvine, California, with offices in Fort Collins, Colorado and Mt. Juliet, Tennessee. We are built around custom-tailored solutions rather than the one-size-fits-all stack most managed service providers sell, which means every engagement is designed around the business it serves.
That approach shows up in the numbers our clients hold us to: a 98.9 CSAT score across 7,902 reviews collected since March 2019, an average first response of 46.31 minutes against a four hours target, 96 percent client retention over the past three years, and a written guarantee in every agreement.
Tailored Tech was founded on the belief that not every company deserves a one size fits all approach. The industry had settled into a pattern: pick a package, take the stack that comes with it, and adjust the seat count. It worked well for the provider and rarely for the business paying the invoice.
We incorporated in Irvine, California in 2014 with a different premise. Before recommending anything, we learn how a company actually operates, what its people need to get through a workday, what it is required to protect, and where it is going in the next three years. The engagement gets built from those answers. Sometimes that produces a lean, quiet environment that mostly needs to stay out of the way. Sometimes it produces a security program that would be overbuilt for the company next door. Both are correct, because both were tailored.
Not every company deserves a one size fits all approach. So we stopped selling one.
As clients grew and moved, we grew with them. An office in Northern Colorado in Fort Collins followed, then one serving Mt. Juliet and the greater Nashville area in Tennessee. Three offices in three states gave us a national footprint and a deeper bench without turning us into the kind of firm where you never speak to the same engineer twice.
We also refused to stop at the network. Most IT firms hand off anything that looks like software. We build and support the applications and websites our clients run on, designed alongside the infrastructure underneath them, because the seam between those two things is where most businesses actually get stuck.
Our mission is to give growing businesses technology that fits them exactly, delivered by people who treat the client's business as seriously as their own.
In practice that means three commitments. We design for the business in front of us rather than the average of every business we have ever served. We secure what matters before it becomes an incident, because recovering from a breach costs an order of magnitude more than preventing one. And we stay accountable in public, publishing our satisfaction scores and keeping a written guarantee in every agreement so the relationship has to be earned continuously.
The end state we are working toward for every client is simple: technology stops being a source of friction and becomes something the business can push against and grow.
We ask for a satisfaction score on every closed ticket, and we have since March 2019. Across that full history we hold a 98.9 CSAT score from 7,902 client reviews. The widget below is SmileBack's live feed for the last 90 days. It will not always match the all-time figure, and that is expected.
Live score for the last 90 days via SmileBack
These guide how we hire, how we coach, and how we decide whether a piece of work is finished.
Technology work is serious. The people doing it do not have to be joyless. We hire for humor and warmth because clients can hear the difference on a support call at 4:45 on a Friday. A team that enjoys the work sticks around, and engineers who stick around are the ones who remember how your network is wired.
The obvious answer is not always the right one. We look for the solution that fits your budget, your staff, and the way your business actually runs, even when that means building something instead of buying it off a vendor price sheet. Creativity is how a tailored engagement gets built in the first place.
We stay with hard problems until the root cause is clear. Intermittent issues and tickets that three vendors have already blamed on each other are exactly where that matters. Another call, another packet capture, or another careful pass is part of the job when the first answer is not the real one.
Everyone here is genuinely interested in this work. Our engineers read release notes, test new tooling in their own labs, and bring what they learn back to client environments. That curiosity is why recommendations reflect what is good now, not what was good when the last contract was signed.
We measure customer satisfaction on every ticket we close, and we have since March 2019. Across 7,902 client reviews we hold a 98.9 CSAT score. Documentation gets finished, tickets get closed with a real explanation, and work gets checked before we call it done.
We tell clients the truth, including when the truth costs us revenue. If you do not need the upgrade, we say so. If we made a mistake, we own it. Every agreement carries a written guarantee: if we fail our commitments and the issue remains unresolved within 30 days of written notice, you may terminate without penalty.
We are small enough that the person answering your call has been in your environment before and does not need to read a runbook to understand it. No tiered call center, no reintroductions, no explaining your line-of-business application for the fourth time. Behind that small team sit engineers in three states, so coverage never depends on one person being at their desk.
Onboarding, documentation, patching, backup verification and quarterly reviews follow a seven-step process we run in order for every client. That consistency is what makes the work auditable, what keeps environments from drifting, and what lets a new engineer step into your account without losing the thread.
We are not locked into a single vendor, so the tools we deploy are the ones that fit your risk profile and budget. And because we build and support applications and websites in addition to infrastructure, the software your business runs on is designed alongside the network underneath it rather than bolted on afterward.
Every office is staffed locally, and on-site work is dispatched from whichever location is closest to you. Local numbers match each Google Business Profile.
Straight answers to what prospective clients ask us most often.
Most managed service providers sell one packaged stack to every client and adjust only the seat count. Tailored Tech builds each engagement around the business it is for, which means the services, tooling and response model are chosen after we understand how you actually operate. Two practical differences follow from that: we support the applications and websites your business runs on rather than stopping at the network, and every agreement includes a written guarantee so you stay by choice rather than by contract.
Tailored Tech is headquartered in Irvine, California, at 22 Executive Park, Suite 115, and operates two additional offices: one in Fort Collins, Colorado and one serving the Mt. Juliet and greater Nashville area of Tennessee. Each office is staffed locally so clients get on-site support from people in their own region. Because the three offices share tooling, documentation and an escalation bench, a client in any market gets the depth of the whole company.
Tailored Tech was incorporated in 2014 and has grown from a single Southern California office into a three-state practice with locations in Irvine, Fort Collins and the Nashville area, supported by a leadership team with decades of combined experience in managed IT and cybersecurity. That track record shows up in the numbers we publish: a 98.9 CSAT score across 7,902 client reviews collected since March 2019, an average first response of 46.31 minutes against a four hours contractual target, and a 96 percent client retention rate over the past three years. If you would like references from clients who have been with us the longest, we will provide them during your first conversation.
We work with small and mid-sized businesses across professional services, healthcare, manufacturing, construction, nonprofits, financial services and technology companies. The common thread is not an industry code but a situation: an organization that has outgrown ad hoc IT and needs security, reliability and a real plan without hiring a full internal department. Where a client carries regulatory obligations such as HIPAA, PCI DSS or CMMC, we build those requirements into the engagement from the start rather than treating compliance as an add-on.
Our sweet spot is organizations with roughly 10 to 250 employees, including companies with a small internal IT staff who need a partner for security, projects and after-hours coverage. Smaller companies work well with us when they are growing quickly and want infrastructure that will not have to be rebuilt in two years. We are candid when a business is genuinely better served by a different model, because a bad fit helps neither side.
Agreements are written for a one-year term. Every agreement also includes a written guarantee: if we fail our commitments and the issue remains unresolved within 30 days of written notice, you may terminate without penalty. We hold onto clients by doing good work, not by making it expensive to leave. If you do decide to move on, we hand over documentation, credentials and configuration so your next provider can pick up cleanly.
Yes. Cybersecurity is part of the core practice rather than a separate product line, covering endpoint detection and response, email security, identity and multi-factor enforcement, patch management, backup and recovery testing, security awareness training and incident response. We also handle the assessment and documentation work that insurers and auditors ask for. Because the same team runs your day-to-day IT, security controls are applied by people who know what will break if they are applied carelessly.
Tell us how your business runs and we will show you the engagement that fits it, including what you do not need.