Nobody has ever said “I love calling IT.” We are working on it.
Managed IT and cybersecurity from a small team that knows your network and your name.
Get in touchTell us what is going on.
Four boxes, about thirty seconds. A person reads it, usually the same day.
Straight from our CSAT surveys
Our clients wrote these. We just publish them.
Every closed ticket triggers a one click survey. The score counts every response we have ever received, including the ones we would rather not show you. Comments appear only where the client gave us permission to share them.
Brian was very helpful, as always. He was responsive, supportive, and always willing to assist whenever I needed help. I truly appreciate his consistent support and willingness to go the extra mile to help resolve issues.
Kherwin M.September 2026 Great and friendly service, thank you for your kind support
Nicole F.September 2026 Austin is always amazing at taking care of everything that we need thank you!
Bevin J.September 2026
You will know who is picking up.
126 combined years of IT experience. Also a lot of strong opinions about coffee.
AnthonyService Delivery ManagerKeeps a spreadsheet for things that do not need one.
BrianService Desk Team LeadTypes faster than he talks, which is saying something.
AustinHelp Desk TechnicianExplains things twice and never sounds annoyed.
JordanHelp Desk TechnicianDrinks the office coffee and claims to enjoy it.
LukeSystem AdministratorStill says yes to the early morning tickets.
Anyone can run a help desk.
These three are the reasons our clients say they stayed.
Boutique feel, national footprint
Small enough that you know everyone's name and they know your network without looking it up. Backed by teams in California, Colorado and Tennessee, so local never means one person and a van.
Johnny on the Spot
The four-hour commitment is written into the agreement. Whoever answers owns it and stays on it until it is done. No handoff, no second explanation.
App services
Most IT firms stop at the network. We also build and support the applications and websites your business runs on, designed alongside the infrastructure underneath them.
And the guarantee, written into every agreement. If we miss our commitments and it is still not fixed 30 days after you tell us in writing, you leave with no penalty.
Read itWe learn first, support always, and advise from what we learn.
Seven stages, three phases. The last one is the part a help desk never gets to.
Learn
- Discover
- Design
- Align
The first conversation is about your business, not our stack. Then a proposal built for you specifically, and we walk it through together and refine it until it is right.
Support
- Welcome
- Onboard
- Support
You meet every person on your team by name before day one. A dedicated PM runs the transition start to finish. Then a defined process behind every ticket.
Advise
- Advise
Because we are in your environment every day, we can tell you what to modernize, what to retire, and what to budget for before it becomes urgent. Improvements, new tools and migrations get planned rather than reacted to. This is the difference between an IT vendor and an IT department.
Three offices. Same standard, different skyline.
Each market has its own number and its own engineers. None of them route to a call center.
Irvine, CA
Headquarters since 2014. The original team, still the largest, still answering the same main number.
(949) 570-0203
Fort Collins, CO
Mountain time coverage and on-site reach across Northern Colorado. Same process, same guarantee.
(970) 344-0411
Mt. Juliet, TN
Central time presence near Nashville. Local engineers, with the depth of the other two behind them.
(615) 912-0640The questions we get asked before anyone signs anything.
Cost, speed, what happens to your current IT person, and how to leave.
What does managed IT actually cost?
Three plans, billed per user per month: Starter at $140, Security+ at $200 and Complete at $240 in California, with lower rates in Colorado and Tennessee. Agreements start at 15 managed users, and the monthly bill is the greater of your calculated total or a $2,000 floor. Every rate is published, with a calculator that gives you a number before you speak to anyone.
How fast do you respond?
The agreement commits to a four hours first response. That four-hour commitment is written into the agreement. We are held to it. CSAT is 98.9 across 7,974 responses since March 2019.
Do we have to replace our current IT person?
No. Co-managed is a normal arrangement here, and it runs two ways: we run the help desk while your person owns strategy, or your team handles first response and we own escalation and depth. Which way round it goes is part of the first conversation, not a package you pick in advance.
What happens if it is not working out?
Every agreement includes a written guarantee: if we fail to meet our commitments and the issue remains unresolved within 30 days of written notice, you may terminate without penalty. It is written into the agreement rather than offered as a marketing promise, and standard agreements are a one-year term.
Do you only work in Orange County?
No. Orange County is the home market, and there are two more offices: Fort Collins in Northern Colorado and Mt. Juliet outside Nashville. Coverage runs wider than the three cities, day to day reaching Newport Beach, Costa Mesa, Santa Ana in Southern California, Loveland, Greeley, Windsor on the Front Range, and Nashville, Brentwood, Franklin in Middle Tennessee.
Come find out if we are your people.
Free network and security risk assessment. Worst case you get a clear picture of your environment and we never speak again. We are fine with that.