MDR, not just a sensor
Managed detection means humans investigate and respond. Technology flags activity. Analysts decide what is real and what needs action, including after hours.
Security that ships with support
Managed Cybersecurity
Detection and response run by the same team that answers your tickets. Managed protection on endpoints, Microsoft 365, and Google Workspace. Email controls, identity, backups, and a human watch when something looks wrong. Not a bolt-on vendor you never hear from after the invoice.
98.9 CSAT across 7,902 reviews. Security depth steps up from Starter to Security+ to Complete; line items live in the Service Catalog.
73% of ransomware hits mid-market firmsMDR cuts recovery time sharplyWritten into every agreement
Why this matters
Mid-market is the routine target
Independent analysis of disclosed ransomware incidents found that about 73% of victims were mid-market organizations (roughly $10M to $1B revenue). That is the same band most of our clients sit in. Endpoint tools alone are not enough when no one is watching the alerts.
Identity is in scope
Account takeovers and mailbox compromise often skip the endpoint. Security+ and Complete extend MDR coverage to Microsoft 365 and Google Workspace identities.
Same desk as support
Security is not a separate silo. The people who know your network, users, and tickets are the same people who own detection follow-through.
Mid-market ransomware share: Black Kite analysis of disclosed incidents, North America and Europe, 2023 through mid-2026. Recovery-time advantages for MDR versus endpoint-only tooling are consistent across independent insurer and vendor studies (for example Sophos / Vanson Bourne claim data).
How we think about it
Controls you can operate, not a binder on a shelf
Most mid-size companies do not need a 40-person security department. They need endpoints that are watched, email that is filtered hard, MFA that is actually on, backups that restore, and a team that notices when something looks wrong.
Starter already includes managed endpoint detection and response, standard email protection, MFA management, and backup oversight. Security+ and Complete add broader MDR, identity coverage for Microsoft 365 and Google Workspace, awareness training, dark web monitoring, and stronger email and DNS controls.
Security owned by the same people who support your users.
Stack highlights
What shows up in the catalog
Managed detection on devices under management
Not signature-only antivirus theater. Continuous detection and response on managed endpoints, with humans in the loop when it matters.
MFA, email protection, MDR for 365 and Google Workspace
Identity is where many breaches start. We manage MFA and email controls as part of the plan. Security+ and Complete extend managed detection to Microsoft 365 and Google Workspace.
Awareness training and recovery readiness
Simulated phishing on Security+ and Complete. Backup and disaster recovery management so recovery is practiced, not hoped for.
Plans
Starter, Security+, or Complete
Same service desk culture on every plan. Security depth increases as you move up. Line-by-line detail lives in the Service Catalog under Cyber Security Solutions and Cyber Security Services.
Starter
Core managed IT for teams that need a reliable service desk, monitoring, and a documented environment.
- Managed endpoint detection and response
- Standard email protection, MFA, backup oversight
- Password management support
Security+
Starter plus a stronger security stack: MDR, advanced email protection, and deeper monitoring.
- Everything in Starter
- MDR depth, including Microsoft 365 and Google Workspace
- Awareness training, dark web monitoring, advanced email
Complete
Full managed IT department: security depth, unlimited local onsite, and the widest included stack.
- Everything in Security+
- Privileged access management and SIEM options
- Widest included security stack in the catalog
Questions & answers
Cybersecurity questions
Plan depth, MDR versus endpoint-only, and when to step up from Starter.
What cybersecurity is included in managed IT?
Starter includes managed endpoint detection and response, standard email protection, MFA management, password management support, and backup oversight. Security+ and Complete add broader MDR (including Microsoft 365 and Google Workspace identity coverage), awareness training, dark web monitoring, advanced email protection, and more. The Service Catalog lists every line by plan.
What is the difference between EDR and MDR?
EDR is the endpoint technology that records and flags suspicious activity on devices. MDR is the human-led service that watches those signals around the clock, investigates, and responds. We run managed detection on endpoints under management, and on Security+ and Complete we deepen that with identity-focused MDR for Microsoft 365 and Google Workspace.
Do we need Security+ or is Starter enough?
Starter is a real baseline for many organizations. Security+ is the usual step when leadership wants managed detection beyond the endpoint, phishing simulations, and deeper email and DNS controls without building an internal security team.
Is this a replacement for a full security program?
It is the operational layer most growing companies actually run day to day. For regulated or high-risk environments we design beyond the catalog. Start with the matrix, then talk through gaps.
How does pricing work for security-heavy plans?
Public rates for Security+ and Complete live on the Pricing page, with regional differences for Colorado and Tennessee. Use the calculator for a monthly estimate, then confirm the stack in the Service Catalog.
Security that does not live in a separate silo.
We will map your risk profile to Starter, Security+, or Complete without a pitch deck marathon.