Starter
Included
Infrastructure & End-User Support
Unlimited Remote Support (Business Hours)
We provide unlimited remote support during standard business hours to keep your team productive and supported throughout the workday. Our technicians securely connect to user devices to diagnose and resolve issues quickly, eliminating the need for onsite visits in most cases.
How It Works
How It Works
When a user contacts our service desk, a technician reviews the issue and connects remotely with permission from the user. Most problems are resolved during that initial session. If a situation cannot be fixed remotely, it is escalated for further review or onsite service as needed. All activity is tracked and documented in your service records for transparency and accountability.
What's Included
What's Included
- Unlimited Support RequestsUsers can contact our service desk as often as needed during business hours with no hourly limits or extra fees.
- Secure Remote AccessWith user permission, technicians remotely connect to devices to troubleshoot and resolve issues quickly and safely.
- Fast Response and ResolutionMost issues are handled in real time, minimizing downtime and disruption.
- Comprehensive Issue HandlingCovers software troubleshooting, configuration changes, connectivity problems, and user assistance.
- Clear CommunicationTechnicians explain each step and confirm resolution before closing a request to ensure every user feels supported.
Plan coverage
Which plans include this
Compare Starter, Security+, and Complete in the full matrix on the Service Catalog.
Security+
Included
Complete
Included
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