Starter
Hourly
Infrastructure & End-User Support
Unlimited Onsite Support (Business Hours)
We provide unlimited onsite support during standard business hours for clients located within our service regions. Onsite visits are reserved for situations that cannot be resolved remotely after all available troubleshooting methods have been exhausted. When an onsite visit is necessary, our technicians are dispatched promptly to minimize downtime and restore normal operations as quickly as possible.
How It Works
How It Works
When our remote support team determines that an issue cannot be resolved remotely, an onsite visit is scheduled through your existing support ticket. The assigned field technician coordinates directly with your designated point of contact to confirm timing, access, and any needed details. Once onsite, the technician completes the required work, documents all actions taken, and updates the ticket for full visibility and follow-up.
What's Included
What's Included
- Remote-First ApproachEvery issue is handled remotely whenever possible to reduce downtime and ensure a faster resolution. Onsite visits are only scheduled when hands-on service is required.
- Unlimited Business Hours CoverageClients within our service areas receive unlimited onsite support during business hours for qualified issues that cannot be resolved remotely.
- Skilled Field TechniciansExperienced technicians handle installations, hardware replacements, and complex troubleshooting with care and precision.
- Efficient SchedulingOnsite visits are coordinated promptly once escalation is approved to minimize business disruption and keep your systems running smoothly.
- Comprehensive DocumentationEvery onsite visit is recorded in your service records with detailed notes, time tracking, and any required follow-up actions.
Plan coverage
Which plans include this
Compare Starter, Security+, and Complete in the full matrix on the Service Catalog.
Security+
Hourly
Complete
Included
See how this fits your plan.
Open the full catalog matrix or run the pricing calculator for your headcount.