Starter
Not included
Infrastructure & End-User Support
PBX Phone System Support
We provide Tier 1 support for your organization's phone system to ensure reliable communication and fast issue resolution. Our team assists with call quality troubleshooting, user setup, and configuration changes. When deeper vendor involvement is required, we coordinate directly with your phone system provider to ensure issues are resolved quickly and accurately. Service hours align with your Unlimited Remote Support coverage.
How It Works
How It Works
When your staff reports a phone issue, a ticket is created and assigned to our support team for immediate troubleshooting. We work directly with users to diagnose problems, verify configurations, and perform Tier 1 fixes. If the issue requires vendor-level access, we escalate and coordinate on your behalf, ensuring timely updates until service is fully restored. All actions are documented for transparency and ongoing system reliability.
What's Included
What's Included
- Tier 1 TroubleshootingResolve call quality, connectivity, voicemail, and feature issues to restore service quickly.
- User Setup and ConfigurationAdd new users, adjust extensions, and update configurations as requested.
- Vendor CoordinationContact and coordinate with your phone system vendor for advanced support and escalation tracking.
- Change DocumentationRecord all requests, updates, and vendor communications in your service records.
- Proactive CommunicationKeep you informed throughout the process with timely updates and confirmation upon resolution.
Plan coverage
Which plans include this
Compare Starter, Security+, and Complete in the full matrix on the Service Catalog.
Security+
Included
Complete
Included
See how this fits your plan.
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