Starter
Not included
IT Strategy & Innovation
Operations Reporting and Dashboards
See the story behind your IT performance at a glance. We provide clear visibility into your IT environment and service performance through real-time dashboards and scheduled reports. These reports transform complex data into meaningful insights that show how your systems are performing, how tickets are being resolved, and where improvements can be made. The goal is complete transparency and data you can trust to support informed decisions.
How It Works
How It Works
Once dashboards are approved, we provide a secure link so authorized users in your organization can access them anytime. Data is updated automatically, with refresh times varying by metric but never exceeding 24 hours. This ensures that the information you see is always current and reliable.
What's Included
What's Included
- Real-Time Performance DashboardsLive dashboards display service ticket metrics, response times, and resolution performance. They also provide a current snapshot of system health and service activity across your organization.
- Service-Level TrackingEvery support request is measured against defined service levels, allowing both teams to monitor responsiveness and resolution times in a clear, easy-to-understand format.
- Automated Reporting and ReviewReports are automatically generated and distributed on a recurring schedule. These metrics are reviewed in Technology Business Reviews to ensure alignment with service goals and client expectations.
- Custom Reporting OptionsDashboards and reports can be customized to focus on what matters most to your business.
Plan coverage
Which plans include this
Compare Starter, Security+, and Complete in the full matrix on the Service Catalog.
Security+
Included
Complete
Included
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