Starter
Included
Infrastructure & End-User Support
Network Monitoring Essentials
Reliable visibility for the basics your network depends on. We watch your core devices for availability and common issues and alert your staff when something needs attention. The focus is practical coverage that prevents small problems from becoming outages.
How It Works
How It Works
We connect to your network devices using read only access through SNMP, API, syslog, and ping. No agents are installed on endpoints.
We configure monitors that align to your environment. Examples include device up and down, STP topology changes, DHCP server advertisements, and interface error thresholds.
When a threshold or event is hit an alert is created automatically in our ticket system. Our team reviews the alert, validates the impact, and notifies your staff with recommended next steps.
For confirmed outages we open an incident, track updates in the ticket, and coordinate with your internal team or vendors as needed.
Configuration snapshots are versioned as changes are made so you have a point in time record for rollback and audit.
What's Included
What's Included
- Downtime and reachability alerting for switches, routers, firewalls, and wireless controllers
- STP error and loop detection, including ports moving into blocking or errdisable states
- Rogue DHCP detection and notification
- IP conflict and duplicate MAC detection
- Interface and port health monitoring, errors, and discards
- Bandwidth and utilization trends for key links
- Device discovery and inventory with make, model, and OS version
- Wireless access point status and client counts
- Basic configuration change detection with backups taken as changes are made
- Alert routing into our ticket system with clear severity and impact
- Simple dashboards and a monthly summary of alerts and top issues
Plan coverage
Which plans include this
Compare Starter, Security+, and Complete in the full matrix on the Service Catalog.
Security+
Included
Complete
Included
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