Starter
Included
IT Strategy & Innovation
CSAT Reporting
We believe great service starts with listening. Our Customer Satisfaction (CSAT) Reporting gives your team a voice and provides us with real-time insight into how well we're delivering on our promise of exceptional support. Every interaction is an opportunity to improve, celebrate wins, and strengthen the partnership between our teams.
What's Included
What's Included
- Post-Ticket SurveysAfter every resolved ticket, a one-click satisfaction survey is automatically sent to the requestor. The simple, user-friendly format invites quick feedback: just a few seconds to share how the experience felt and, if desired, add comments. This effortless process encourages high participation and provides genuine visibility into the user experience.
- Real-Time Feedback TrackingResponses are captured instantly in our reporting platform and monitored by our management team. Positive feedback highlights what's working well, while any less-than-perfect ratings are reviewed promptly so we can follow up directly with the user and take corrective action when needed.
- Trend and Performance ReportingFeedback data is compiled into reports that reveal patterns and trends over time, helping us identify strengths, recurring issues, or opportunities to enhance service quality. These reports are included in Technology Business Reviews to maintain transparency and demonstrate measurable performance.
- Recognition and Continuous ImprovementTechnician feedback scores are reviewed regularly to recognize outstanding service and guide coaching efforts where needed. This creates a culture of accountability and excellence: ensuring that every technician stays focused on delivering an enjoyable and dependable support experience.
Plan coverage
Which plans include this
Compare Starter, Security+, and Complete in the full matrix on the Service Catalog.
Security+
Included
Complete
Included
See how this fits your plan.
Open the full catalog matrix or run the pricing calculator for your headcount.