Starter
Not included
IT Strategy & Innovation
Chat Through Teams and Slack Support
We Make IT Enjoyable! We make it easy to reach our service desk directly within your organization's chat platform. Whether your team uses Microsoft Teams or Slack, you can message our support channel to request help, ask questions, or check ticket updates. Chat requests are handled just like any other service ticket, providing fast responses without ever leaving your workflow. Choose the Communication Style You Love Microsoft Teams Support Slack Support
How It Works
How It Works
We integrate directly with your chat platform so that every message to our support channel automatically creates or updates a service ticket in our system. Our technicians receive notifications immediately and begin assisting in the same chat thread. When the issue is resolved, the entire conversation remains linked to the ticket for full transparency and reference.
What's Included
What's Included
- Instant Access to SupportMessage our support channel to create or update a ticket, describe an issue, or ask for quick assistance.
- Integrated Ticket TrackingEvery chat interaction is logged in our service platform, ensuring that communication, troubleshooting steps, and updates are fully documented for visibility and follow-up.
- Real-Time ResponsesTechnicians respond to chat messages in real time during business hours, helping users resolve quick questions or small issues faster than ever.
- Seamless EscalationIf an issue requires deeper troubleshooting, our team can seamlessly transition the chat request into a standard service ticket while keeping all context intact.
Plan coverage
Which plans include this
Compare Starter, Security+, and Complete in the full matrix on the Service Catalog.
Security+
Included
Complete
Included
See how this fits your plan.
Open the full catalog matrix or run the pricing calculator for your headcount.