Starter vs Security+ vs Complete: how to pick a plan
Starter covers core managed IT. Security+ deepens the security stack. Complete is the widest included set, including unlimited local onsite. Pick based on risk and onsite need, not marketing tiers.
Updated 2026-08-16
What every plan shares
All three primary plans include a real service desk, monitoring and maintenance for managed devices, documentation, and a security baseline. Culture and response discipline do not change by tier.
The difference is how deep the security tooling goes, and how much onsite and specialty work is included versus hourly.
Starter
Starter is core managed IT for teams that need reliability without building an internal desk. Endpoint detection, standard email protection, MFA management, and backup oversight sit on top of support and monitoring.
Choose Starter when risk is moderate and you want a clean baseline you can grow later.
Security+
Security+ adds managed detection depth, stronger email controls, awareness training, and related controls that show up on insurer and customer questionnaires.
Choose Security+ when leadership wants more than a baseline, or when clients and insurers are already asking harder questions.
Complete
Complete is the widest included stack, including unlimited local onsite support under plan terms. It is for organizations that want the fewest hourly surprises and the deepest standard coverage.
The Service Catalog is the source of truth for every line. Pricing shows published per-user rates and a calculator.
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Questions on this topic
Short answers for buyers comparing options.
Can we start on Starter and move up?
Yes. Many clients begin on Starter and step to Security+ when risk or customer requirements change.
Where do I see exact inclusions?
The Service Catalog lists every service by plan with Included, Hourly, or not on plan.
Want this applied to your environment?
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