The team behind the ticket.
Tailored Tech is 14 people in Irvine, Fort Collins, and Mt. Juliet. Leadership, the service desk, accounts and procurement, systems administration, and professional services. Combined IT experience across the company is 126 years. Founded 2014.
A ticket should not need a new company.
The desk, the administrators, professional services, and the account owner are on the same roster. That is the point of a boutique firm that still covers three time zones.
The desk answers first
A technician on this roster picks up. The written target is four hours. That four-hour commitment is in the agreement.
Escalation stays in-house
Systems administrators take environment work. Professional services take user management and scoped projects. The ticket does not leave the company when it gets hard.
A named account after onboarding
You keep an account manager, and purchasing sits with that account so quotes and renewals are not a separate vendor.
You can still call the owners.
The CEO, the COO, and the VP. Strategy and operations, from the same building the tickets come out of.
Matt F.CEOBeen here the longest, which is how the unexplainable ones find their way to him.
Matt Q.COOBelieves every meeting could have been a checklist.
MichaelVP of Admin & Client RelationsKnows the good lunch spot near every office.
People you will actually like talking to.
The technicians who pick up first, and the service delivery manager who stays on the ticket. Same voices tomorrow.
AnthonyService Delivery ManagerKeeps a spreadsheet for things that do not need one.
BrianService Desk Team LeadTypes faster than he talks, which is saying something.
AustinHelp Desk TechnicianExplains things twice and never sounds annoyed.
JordanHelp Desk TechnicianDrinks the office coffee and claims to enjoy it.
Your account, and the hardware that shows up.
Nathan owns the relationship. Max owns purchasing. Quotes, orders, and renewals stay in one conversation.
NathanAccount ManagerHas strong feelings about the correct way to label things.
MaxProcurement SpecialistCan tell you the lead time on almost anything.
The environment, day to day.
The network, the servers, the tenant. Changes that keep the place running, without turning every request into a project.
LukeSystem AdministratorStill says yes to the early morning tickets.
JoshJunior Systems AdministratorA level two problem solver by day and a semi-pro gamer by night.
When it is a project.
User management, scoped engineering, and the applications the rest of the company runs on. New and departing accounts, computer deploys, and work with a start and a finish.
AlexanderProject EngineerMeasures twice, then measures again for luck.
MatthewSystems Administrator, User ManagementOwns more keyboards than is strictly reasonable.
NateApp Automation DeveloperWould automate making the coffee if allowed.
Three offices. One roster.
Southern California headquarters, Northern Colorado, and Greater Nashville. Local numbers. Same desk process.
Questions about the team.
Who answers, where they sit, and what happens if you already have an IT person.
Who picks up when I call Tailored Tech?
A person on this roster. The company is 14 people: leadership, the service desk, accounts and procurement, systems administration, and professional services. Tickets land on the desk first. Environment changes, user management, and scoped projects stay inside the same company.
Is this one office or a national call center?
Three offices: Irvine, California (headquarters since 2014), Fort Collins, Colorado, and Mt. Juliet, Tennessee for Greater Nashville. Each market has its own number. None of them route to a call center. The bench behind the ticket is the whole company, not only the city you called.
Do we have to replace the IT person we already have?
No. Co-managed is a normal arrangement. We can run the desk while your person owns strategy, or your team can take first response and we take escalation and depth. That is decided in the first conversation, not picked from a package.
What response time should we expect?
The agreement commits to a four hours first response. That four-hour commitment is written into the agreement. CSAT is 98.9 across 7,974 responses since March 2019.
What happens if the engagement is not working?
Every agreement includes a written guarantee: if we fail to meet our commitments and the issue remains unresolved within 30 days of written notice, you may terminate without penalty. Standard agreements are a one-year term.
Come find out if we are your people.
A conversation, not a pitch deck. We will tell you if the fit is wrong.