Phone
Call the support line issued to your team at onboarding. It reaches the service desk directly rather than the main office number.
Existing clients
Getting support
Use the channels set up for your organization during onboarding. They route straight into the service desk queue, so the engineers who answer already have your environment and your history in front of them.
Our agreements commit to a response within four hours. The actual average first responseso far this year is 46.31 minutes.
How to reach us
Four ways in
Email the support address set up for your organization. Messages open a ticket automatically and are picked up in the same queue as calls.
Chat, through Teams or Slack
If chat was connected during onboarding, message us in your own Teams or Slack workspace. Good for quick questions that do not need a call.
After hours, urgent only
Phone only, on the after-hours number from your onboarding pack. Email and chat are not monitored outside business hours, so anything urgent needs to be a call.
Lost your onboarding details?
Support numbers and addresses are issued per client, so they are not published here. If your team no longer has the onboarding pack, call the main office on (949) 570-0203 or email info@tailoredtech.net and we will reissue it to your named contact.
New to Tailored Tech and not yet a client? The contact page is the right starting point.