Your MSP should not be the bottleneck
Slow tickets, thin documentation, and security that lives in a PDF are not a partnership. We onboard with a plan, publish how we perform, and put exit accountability in the agreement.
- Documented environment Shared source of truth, not one technician’s memory.
- Measured desk Targets in the agreement. Actual averages published.
- Clear scope Catalog of inclusions. Projects scoped so the desk stays healthy.
- Accountable term One-year agreements with a real exit if we fail and do not fix it.
Talk about a switch
Tell us what is broken with the current provider and when your agreement allows a move.
Tell us about your business
Give us the shape of the problem and we will come back with a person, not an automated sequence.
Switching questions
What teams ask when the current provider has lost trust.
How disruptive is a provider switch?
Most disruption comes from weak documentation on the way out. We treat onboarding as structured work: access, standards, and a defined go-live for the desk so users are not left guessing.
Can you work with our internal IT person?
Yes. Co-managed is common. Your person keeps ownership of priorities. We supply depth, after-hours coverage, and specialties.
What should we demand from any MSP?
Real response metrics, shared documentation, a written inclusions matrix, and contract terms with accountability. See our guide on questions to ask before you hire an MSP.