Workstation Monitoring and Maintenance
What’s Included
Proactive Monitoring
Workstations are continuously monitored for performance, health status, and availability. Alerts notify our team when potential issues arise so they can be resolved before impacting productivity.
Patch and Update Management
Operating system and application updates are applied on a scheduled basis to maintain performance, stability, and security.
Performance Optimization
Temporary files, startup processes, and resource usage are reviewed periodically to keep devices running efficiently.
Preventive Maintenance
Hardware health, event logs, and user reports identify and resolve issues early, reducing downtime.
Asset Documentation
Each managed workstation is documented within our secure platform, maintaining a complete record of device details, warranty information, and service history.
How Patch and Update Management Works
- Workstations are scanned weekly to identify missing or outdated software
- Available updates are evaluated using AI assisted checks for known issues and risk indicators
- Updates with a clean history are approved automatically
- Updates associated with reported problems are paused for manual review
- Approved updates are deployed during a scheduled monthly maintenance window
- Reboots are handled intelligently based on user activity
- Devices that miss a scan or update window automatically catch up when they come back online
Fast when safe. Careful when needed. Boring in all the right ways.
Default Patch and Update Schedule
Scanning Schedule
Workstations are scanned weekly on Sundays at 5:00 PM, using the local device time. If a workstation is offline during the scheduled scan, the scan runs automatically when the device next becomes available.
Deployment Schedule
Approved updates are installed monthly on the second Friday of each month at 2:00 AM, using the local device time. This maintenance window is designed to minimize disruption while maintaining consistent patch compliance.
Reboot Notification and Timing
When a user is logged in
- The user is prompted to reboot if required
- If deferred, reboot prompts repeat every 15 minutes
- Prompts continue until the reboot is accepted
- Open applications are not forcibly closed
When no user is logged in
- The workstation reboots immediately after updates complete
Supported Applications
Support and Management Software
To deliver this service effectively, managed workstations include required support software that enables monitoring, maintenance, and secure remote assistance.
Monitoring and Management Agent
A lightweight management agent is installed on each workstation to enable health monitoring, alerting, patch management, and maintenance automation.
Remote Support Tools
Secure remote access tools allow technicians to troubleshoot and resolve issues quickly without requiring physical access to the device.
Automation and Scripting
Maintenance tasks and common fixes are automated where possible to improve consistency, reduce resolution time, and prevent recurring issues.
These tools operate silently in the background and are maintained as part of the service.
Customization and Flexibility
The schedules, reboot behavior, approval rules, maintenance windows, supported applications, and support software outlined above represent our recommended default configuration.
All settings can be customized to align with customer preferences, business hours, compliance requirements, or operational needs.
This is the baseline. We’re happy to tune it. No surprises, no forced restarts, and no “why did my computer reboot at noon” emails.
Ready to start?
Contact our team to begin a plan that works for your business.