Phone, Email, and Text Support
We make it simple for your team to reach our service desk through the communication method that works best for them. Whether by phone, email, or text, users can request support, receive updates, and stay informed throughout the resolution process. All communications are tracked within our service platform to ensure consistency, visibility, and accountability from start to finish.
Contact Options 
Dedicated Phone Support 
Email Support 
Text Message Support
Schedule a Time to Work With Us – Link sent automatically when you submit a ticket by email
Let's Talk
Service Hours
- Tier 1 Support: Business hours (6 AM – 5 PM PST, Monday–Friday)Â
- Tier 2 Support: Business hours (6 AM – 5 PM PST, Monday–Friday)Â
- Emergency Support:Â 24/7 coverage for critical issuesÂ
Service Level Objectives (SLOs)
| Priority | Description | Target Response | |
|---|---|---|---|
| 1 – Critical | Service not available (all users and functions unavailable). | Within 1 business hour | |
| 2 – High | Significant degradation of service (large number of users or critical functions affected). | Within 2 business hours | |
| 3 – Medium | Limited degradation of service (limited number of users or functions affected; business can continue). | Within 4 business hours | |
| 4 – Low | Minor service degradation (single user affected; business can continue). | Within 1 business day | |
We measure our performance against these targets to maintain consistency, transparency, and reliability in every interaction.
Ready to start?
Contact our team to begin a plan that works for your business.