Endpoint Detection & Response
Continuous protection that thinks fast and acts faster. We protect your organization’s devices with advanced endpoint detection and response technology that continuously monitors for threats, detects suspicious behavior, and contains attacks in real time. Our team manages, investigates, and remediates incidents to keep your systems secure and operational.
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What’s Included
AI-Powered Detection
Identify and stop malware, ransomware, and emerging threats.
Automated Containment
Isolate compromised devices to prevent further spread.
Threat Investigation
Review and analyze alerts to confirm and resolve incidents.
Ransomware Rollback
Restore systems quickly after a security event.
Security Reporting
Provide visibility into detected threats and remediation actions.
How It Works
Implementation
- Agents are deployed to all managed devices through an automated onboarding process
- Each agent starts in learning mode to observe normal activity and build a behavioral baseline
- Our team reviews early detections to separate legitimate activity from true threats
- Company specific applications, scripts, and workflows are approved and documented
- Policies are tuned to minimize false positives and ensure accurate protection
Active Protection
- The platform switches into full protection mode once tuning is complete
- Suspicious behavior is analyzed in real time across all endpoints
- Compromised devices are automatically isolated to prevent lateral movement
- A high priority ticket is created for our security team when an incident occurs
- Technicians investigate, remediate, and document all actions for full transparency
Responsibility Framework
A clear breakdown of who manages what, so expectations stay aligned, and protection stays consistent.
Tailored Tech
- Install and configure EDR agents across all supported devices
- Maintain policies, tuning, allowlists, and behavioral baselines
- Monitor alerts, investigate incidents, and perform remediation
- Isolate compromised devices when required for containment
- Provide security reporting and documentation
- Manage updates, agent health, and continuous improvement
Customer IT Contact
- Provide accurate asset inventory and notify us of new devices
- Alert us to upcoming major software changes or deployments
- Identify business critical apps or processes that require allowlisting
- Avoid uninstalling or disabling the EDR agent
- Report suspicious activity or potential incidents promptly
- Maintain general cybersecurity hygiene such as MFA adoption and strong password requirements
Shared Responsibilities
- Maintain clear communication around security events
- Review reports and recommendations during scheduled meetings
- Ensure devices stay online long enough to receive updates and scans
- Collaborate on post incident reviews when needed
Ready to start?
Contact our team to begin a plan that works for your business.